More government agencies see benefit in modern workflow solutions
As a large and growing number of government agencies digitize their records and processes, they need automated workflows to make sure everything runs efficiently. This is especially true because they need to carefully protect sensitive data on both desktop and mobile platforms, and those processes help provide added ease of use and security.
For instance, the Texas Department of Family and Protective Services recently turned to automated workflows to modernize its longstanding IMPACT data system, which keeps track of all child welfare cases in the state, according to the company that worked with the DFPS to develop the next-generation system. Across the Lone Star State, about 10,500 department employees working in 250 locations have access to sensitive data for children, the elderly, and other Texans.
The redesign was intended to increase usability, streamline who sees what data and automating certain aspects of the system that used to be manual. This would increase not only the accuracy of the information being stored within IMPACT, but also the security around it. That, in turn, ensures vulnerable Texas residents have their needs addressed by the state government in the most efficient manner possible.
As more government services grow to rely upon mobile devices for use in the field or even in the office, automating workflows becomes even more important, according to Samsung. Especially in the era of "bring your own device" policies, it's vital for agencies to be able to provide more flexibility for their workers in terms of where and how they see sensitive information needed to deal with whatever issues they may encounter.
The more that can be done to eliminate paper files and the need for physical hand-offs of important documents, the better off any government agency will be on a long-term basis. With this in mind, it's vital for them to explore all their options, not only when it comes to automating workflows, but also as it relates to digitizing documents they have accumulated over the years to ensure nothing gets missed. The easier document digitization is overall, the greater the speed with which any agency can enter the modern age of document management.
